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DICG is committed to offering our customers the highest quality Customer Care possible with a global network and base of quality customer support. Our Online Customer Care Support Center is the first place to go to obtain assistance and become knowledgeable about the Veeder-Root brand Customer Service support offerings available to you.
To speak to one of our friendly and knowledgeable Customer Care Representatives directly, call us during standard business hours MON-FRI from 7:00 am to 4:45 pm Central Standard Time (EST).
Order Processing & Support
Danaher Industrial Controls
2100 W. Broad Street
Elizabethtown, North Carolina
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Veeder-Root Brand Customer Order Inquiries & Technical Support
Toll Free: +1.800.390.6405 (Cust Care)/ +1.800.390.6405 (Tech Support)
Phone: +1.910.862.2511
Fax: +1.910.879.5486 (Cust Care) /+1.910.879.5486 (Tech Support)
Email: ETN-customerservice@dancon.com
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Factory Trained & Authorized Distributors
DICG Veeder-Root brand timers have factory trained and authorized process automation distributors located throughout North America, Western Europe, and the Pacific Rim. Each has been selected for their technical expertise, their local market knowledge, and exemplary business practices. They are ready to assist you in selecting and applying your process automation product.
To locate the distributor nearest you, visit our Distributor Locator and simply select your region from one of the drop boxes.
Territory Managers
DICG Veeder-Root brand distributors are supported by knowledgeable Territory Managers who are also available to assist you with unusually demanding applications, present on-site customer seminars, determine custom product needs, or respond to high volume product requirements.
Click here to find the DICG Factory Automation Territory Manager for your local area.
Repair Services / Returns
For select Eagle-Signal timer products, some repairs can be performed by the customer. Refer to our maintenance and repair kits and available instructions for assistance. More complicated Eagle-Signal repairs, however, must be performed directly at our manufacturing facility.
You may initiate a Returned Material Authorization (RMA) for your Eagle-Signal product by downloading a form that you may simply print, fill out, and return to us by FAX. As an alternate, you my use our on-line web based sevice.. In either case, one of our friendly Customer Service Representatives will contact you and provide you with complete RMA # and shipping instructions typically within 24 hours of submitting your form. Use the following link to start the process RMA Request Form
For other helpful information, refer to our Customer Care FAQs.
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